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Moneyforums
Veteran Investor
Joined: 18 Jun 2004
Posts: 598
Cash Points ££ 250.42
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 Posted: Tue Oct 26, 2004 10:53 pm Post subject: Banks make millions from 'unfair' credit card charges |
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THE big banks have been accused of using bogus accounting practices to cheat millions of credit card customers with late payment and other penalty charges.
The Office of Fair Trading has written to all the main credit-card issuers asking them to explain how they calculate fees for customers who exceed their credit limit or pay late.
They believe that many of the charges may be in breach of consumer contract law. Banks are likely to have to slash the charges or face prosecution.
Until now banks have stubbornly refused to reveal how much money is made on “late-payment” and “over-limit” credit card fees, despite repeated demands from consumer groups and the Commons Treasury Select Committee.
However, Barclaycard, the leading credit card company, which made profits of £722 million last year, reported that 43 per cent of its operating income was generated from fees and charges.
There is growing anger among consumers at set penalty charges which are out of proportion to the sum owed. Those who forget or fail to pay the fixed minimum monthly percentage, often as little as £5, have ended up with charges of £20.
Mike Naylor, principal researcher at Which?, formerly known as the Consumers’ Association, said: “These charges are punitive and do not reflect the costs incurred by the company. Credit card companies are making huge profits from these extremely high charges. Is it any coincidence that most fees are between £20 and £25?”
The Treasury said last night that it had long supported moves to increase transparency and simplicity. John McFall, chairman of the Treasury Select Committee, said that credit card companies had to prove that they had nothing to hide over the charges.
Legal experts say that under consumer law banks are able to charge customers penalty fees that reflect the cost of the unauthorised borrowing only.
A spokesman for the OFT said it expected the banks to reduce default charges automatically if it found them to be excessive. He added that banks may also have to give consumers clearer information about how the fees are levied. “We have found that different card issuers use different accounting policies and bases for charging, some of which, on our preliminary analysis, are of questionable validity under the regulations on unfair terms in consumer contracts.”
MPs highlighted how the size of the fees varied between card issuers — Nationwide charges a late payment fee of £15 while MBNA charges £25 — and repeated their demand for the committee to be told how much profit they made on the fees. |
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