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Wade
Saving Enthusiast
Joined: 17 Feb 2005
Posts: 185
Cash Points ££ 2569.94
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 Posted: Mon Nov 20, 2006 3:06 am Post subject: V21 disconnet users ! |
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You may have heard the news ?
That V21 disconnected a large number of users without notice, okay reading it up its netservices that supplied broadband to v21, something about not paying their bill.
As of 15th November, thousands of internet users across the UK, woke up to find their internet service with V21 has been disabled with a message on screen informing them that due to a legal dispute V21, which has recently been acquired by Biscit, would no longer be supplying their broadband service. Instead, customers had the option of moving their account to a company called ezeeDSL, or waiting until 24 November to have their service terminated so they could get broadband from a different provider.
Many users had signed by to V21's £14.99 (Biscit CSP) a month package. were now presented with a screen offering them an equivalent alternative package at a cost of £24.99 per month ! A 66% higher cost !
The reason given by Netservices (the broadband supplier to v21 / Biscit CSP) for the change in ISP, is is that Biscit CSP is a reseller of broadband and had allegedly not paid their bill to Netservices hence the service had been discontinued as per the statement by Netservices
Nov 2006 - Biscit CSP Limited (Formerly called v21.co.uk Limited and trading as “V Two One”) Customers
"V Two One receive wholesale broadband services from a number of suppliers, one of which is NetServices. These services are sold to end user customers both directly from V Two One and via a number of their reseller organisations.
NetServices has today terminated its contract with V Two One for the provision of wholesale DSL services. This is a decision which has not been taken lightly, and during the months since Biscit Internet Limited acquired V Two One, NetServices has sought to identify an acceptable basis under which the supply of services to V Two One might be maintained, but without success. We are advised by our solicitors that it would be inappropriate for Netservices to make further comment at this stage.
On visiting the Biscit CSP V21 web-site , an announcement states that all disgruntled users should email netservices representative requesting their MAC code (which allows users to transfer services) and to sign up to an alternative package with v21 costing £14.99
November 16, 2006 - We regret the inconvenience you have experienced, which is not of our making.
We are seeking substantial damages from NetServices.
V21 strongly recommeds that affected customers contact NetServices directly on 0870 753 0900 , or by email XXXXXX@netservicesplc.com , and ask for their MAC codes.
Armed with a MAC code, V21 customer ID and telephone number for the broadband service, users can log on to www.v21.co.uk/migration to be reconnected to its superfast broadband services and receive 1 months free broadband compensation.
V21 customers affected by this dispute will no longer be billed.
http://www.marketoracle.co.uk/Article127.html |
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Quinn
Saving Enthusiast
Joined: 06 Feb 2005
Posts: 181
Cash Points ££ 2817.02
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| Posted: Wed Nov 22, 2006 3:12 pm Post subject: |
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Offcom needs to regulate the broadband providers to protect users against this sort of behaviour.
Also looking at the link, they have punative costs for changing provider AFTER the 12 months is up ! i.e. £35 for a MAC code and £75 to terminate ! |
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